Privacy Policy

Overview

1ELECTRIC is a United States-based energy marketplace and advisory service that helps residential and commercial customers compare, select, and enroll in electricity and natural gas supply plans from licensed energy providers operating in deregulated U.S. markets.

We are committed to protecting the personal information of every customer, website visitor, and business contact who interacts with us. This Privacy Policy applies to all information collected through our website, phone interactions, email communications, and any other digital or physical touchpoints associated with 1ELECTRIC.

This policy does not apply to the practices of third-party energy suppliers or service providers who may have their own separate privacy policies. We encourage you to review the privacy policies of any third-party companies you engage with through or as a result of our services.

Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information we receive from third-party sources. The categories of personal information we may collect include:

• Contact Information: Your full name, mailing address, email address, and phone number when you request a quote or contact our advisors.
• Energy Usage Data: Account number, utility company name, current rate plan, and monthly usage (kWh or therms) from your energy bills, used solely to provide accurate rate comparisons.
• Service Address: The physical address where energy service is provided, used to identify available suppliers and plans in your area.
• Payment Information: Billing details if applicable to enrollment; this data is handled by licensed, PCI-compliant processors and is not stored on our servers.
• Call Recordings: Phone calls with our advisory team may be recorded for quality assurance, training, and dispute resolution purposes. You will be notified at the start of any recorded call.
• Device & Technical Data: IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other standard web analytics data collected automatically when you visit our website.
• Communications: Emails, chat messages, or other correspondence you send to us, including feedback, inquiries, and support requests.

We collect only the information that is reasonably necessary to provide our services, respond to your requests, and improve our platform. We do not collect sensitive personal information such as Social Security numbers, financial account credentials, or health data.

How We Use Your Information

The information we collect is used for specific, legitimate business purposes. We will never use your data in ways that conflict with your reasonable expectations. Our uses include:

• Providing personalized electricity and natural gas rate comparisons based on your location and usage profile.
• Enrolling you in a selected energy plan with a licensed supplier on your behalf.
• Communicating with you about your quote, enrollment status, or service-related updates.
• Responding to customer service inquiries, complaints, or support requests.
• Sending promotional materials, energy-saving tips, or information about new plans — only with your consent and with a clear opt-out option in every communication.
• Improving our website, tools, and services based on aggregated usage patterns and feedback.
• Complying with applicable laws, regulations, and legal processes, including state energy regulatory requirements.
• Detecting, preventing, and addressing fraudulent activity, security incidents, or abuse of our platform.
• Analyzing call quality and advisor performance to ensure high standards of customer service.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent.

Sharing of Information

1ELECTRIC does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Energy Suppliers: When you select and enroll in an energy plan, we share the necessary information (name, service address, account details) with the chosen licensed energy supplier to complete your enrollment.
• Service Providers: We work with trusted vendors who assist us in operating our website, managing communications, processing data analytics, and handling customer records. These vendors are contractually bound to use your data only as directed by us.
• Legal Compliance: We may disclose information when required by law, court order, subpoena, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of 1ELECTRIC, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, customer information may be transferred as part of that transaction. We will notify you via email or a prominent website notice before your data is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information with third parties for any other purpose with your explicit consent.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and support our marketing efforts. Cookies are small text files stored on your device that help us recognize returning visitors and understand how our site is used.

We use the following categories of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled without affecting core functionality.
• Analytics Cookies: Used to collect aggregated, anonymized data about website traffic and user behavior (e.g., Google Analytics). This helps us improve our content and user experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These are set only with your consent.
• Preference Cookies: Allow the website to remember your settings and preferences for future visits.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may impact the functionality of our website. For detailed cookie management options, please refer to your browser's help documentation.

Data Security

1ELECTRIC takes the security of your personal information seriously. We implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website.
• Restricted access controls ensuring only authorized personnel can access customer records.
• Regular security assessments and vulnerability testing of our systems and infrastructure.
• Employee training on data privacy best practices and information security protocols.
• Secure, encrypted storage for all personally identifiable information held in our systems.

While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable state and federal breach notification laws.

Your Rights & Choices

Depending on your state of residence, you may have certain rights regarding your personal information. 1ELECTRIC respects and honors these rights. They may include:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: Unsubscribe from promotional emails at any time using the opt-out link in any email, or by contacting us directly.
• Right to Data Portability: Request your data in a structured, machine-readable format where technically feasible.
• Right to Restrict Processing: Request that we limit how we process your information in certain circumstances.

To exercise any of these rights, contact us at info@1electric.online or call 888-282-5230. We will respond to all verified requests within 30 days in accordance with applicable law.

Do Not Sell My Personal Information

1ELECTRIC does not sell personal information to third parties as defined under the California Consumer Privacy Act (CCPA) or any other applicable state privacy law. We do not exchange customer data for monetary or other valuable consideration with outside parties for their independent use.

If your state provides a "Do Not Sell or Share" right and you wish to exercise it, please contact us at info@1electric.online. We will process your request promptly and confirm completion within the timeframe required by your state's applicable law.

Children's Privacy

Our website and services are intended solely for individuals who are 18 years of age or older. 1ELECTRIC does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you believe that a child under 13 has provided us with personal information, please contact us immediately at info@1electric.online so we can investigate and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites, energy supplier portals, or external resources for your convenience and information. These third-party sites operate independently and are not controlled by 1ELECTRIC. This Privacy Policy does not apply to those websites.

We encourage you to review the privacy policies of any third-party websites you visit. 1ELECTRIC is not responsible for the privacy practices, security measures, or content of any external sites linked from our platform. The inclusion of any link does not imply endorsement or recommendation by 1ELECTRIC.

California Residents – CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you additional rights regarding your personal information. These rights include:

• The right to know what personal information we collect, use, disclose, and sell.
• The right to delete personal information we have collected about you, subject to certain exceptions.
• The right to opt out of the sale or sharing of your personal information.
• The right to correct inaccurate personal information.
• The right to limit the use and disclosure of sensitive personal information.
• The right to non-discrimination for exercising your CCPA/CPRA rights.

To submit a verifiable California privacy request, contact us at info@1electric.online or call 888-282-5230. We do not discriminate against California residents who exercise their privacy rights and will respond to all verified requests within 45 days as required by law.

Changes to This Policy

1ELECTRIC reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as a banner on our homepage or an email notification to affected users.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of our services and contact us to request deletion of your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our team is available to assist you and will respond promptly to all privacy-related inquiries.